Business Communication and Management

1. Business communication
– Listening and understanding
– Written and oral communication
– Presentation Skills
– Telephone etiquette
– Business ICT Skills

2. Economics and the business environment
– Economic and business concepts
– Internal and external environment of business
– Business ethics and CSR
– Money and banking

3. Business operations and management
– Management theories
– Operations management
– Human resource management
– Supply chain and quality management
– Information management

4. Business Accounting
– Scope and purpose of accounting
– Accounting principles and Double entries
– Processing credit transactions
– Accounts receivables
– Bad and doubtful debt
– Working capital management and cash cycle
– Cash flows

2. Credit Operations and Marketing

1.Role of credit in the economy
– Capital and credit
– Development of credit industry
– Secured and unsecured credit
– The credit management profession

2.Business credit principles
– Credit lending policies, processes and controls, types of credit
– Attributes of good lending
– Regulation of Lending
– Cultural approaches
– Types of Borrowers &Lenders

3.Products offered in the industry
– Deposits, savings and investments
– Hire purchase, leasing and asset finance
– Loans, mortgage and overdrafts
– Micro finance
– Investment advisory
– Factoring, invoice discounting
– Islamic finance
– Money exchange and transfer
– Margin trading, credit cards and installment credit

4.Marketing credit products
– Introduction to marketing
– Evolution of marketing philosophy
– Segmentation, Targeting and Positioning(STP)
– Marketing mix decisions
– Concepts in branding
– Service marketing
– Product life cycle
– Customer value creation
– Marketing communications Strategy
– Product Development Strategy

3. Credit Evaluation and Recoveries

1.Credit evaluation and application processing
– Underpinning principles (Including: profitability, risk appetite, pricing, credit-scoring)
– Lending assessment tools
– Documentation, facility letters and covenants
– The credit evaluation process and analysis (Including: tools and methods)
– Evaluating customer repaying capacity
– Use of crib reports in credit evaluation

2.Valuation for collateral appraisals
– Valuation of Assets (Including: Motor vehicles, houses etc…)
– Using comparables for valuation
– Free cash flow methods
– Option-based valuation
– Customer life time value
– Increasing customer value
– Valuing internet based companies
– Common errors in valuation

3.Debt recovery and remedial management
– Guidelines and criteria for recovery
– Ethics for recovery officers
– Creating a repayment model
– Segmentation of clients based on repayment behaviors
– Sensitivity analysis
– Options for lender and borrower
– Cost benefit analysis and risk reward considerations
– Strategic, national, political or reputational issues
– Early signs of default
– Legal action for recovery
– Alternative debt recovery options

4.Collection skills
– Avoiding arguments and threats.
– Reading emotions
– Making notes while talking
– Handling notorious customers

Entry Requirements

(A) Preliminary Certificate in Credit Management of SLICM Or
(B) 3 Passes in GCE A/L or O/L with industry experience Or
(C) CBF of IBSL* Or
(D) DBF of IBSL* Or
(E) Completion of Certificate in Marketing Credit Instruments of SLICM*/ Diploma in Micro Credit Management of SLICM*
Note: “*” denote the qualifications those eligible for exemptions


The candidates who have completed the following qualifications can claim for Subject (Module) exemptions from Diploma in Credit Management as stated below.

1. Executive Certificate in Marketing Credit Instruments of SLICM
(a) Business Communication and Management
(b) Credit Operations and Marketing

2. Certificate in Micro Credit Management of SLICM
(a) Business Communication and Management
(b) Credit Evaluation and Recoveries

3. Certificate in Business and Finance of IBSL
(a) Business Communication and Management

4. Diploma in Business and Finance of IBSL
(a) Business Communication and Management

5. Diploma in Business and Finance of IBSL with Business Lending
(a) All three modules are exempted

6. Diploma in Credit Management of IBSL
(a) All three modules are exempted

7. BSc. Degree or MBA
(a) Business Communication and Management

8. LLB Degree
(a) Business Communication and Management